Support

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We are here to help

Wayne Kerr Electronics aims to provide comprehensive support to all our customers.

Our application support teams are able to give advice on selecting the best instrument for an application and give guidance on how to obtain the very best measurement performance.

Technical support is available for all our current instruments as well as many of our older products. Enquires should be Emailed to support@wayne-kerr.co.uk and include full details of the product and the technical support required.

Worldwide sales teams are able to provide full quotations giving product details, price and delivery.

For all application, technical or purchase enquires please contact your local supplier.

A full calibration service is available for Wayne Kerr instruments traceable to national standards. Comprehensive service facilities enables all current instruments to be repaired as well as many of our older products.

To arrange an instrument calibration or service please contact our Service department.

Copies of the user manual for many of our products are available in electronic (.pdf) or hard copy formats. Hard copies of manuals will incur a handling and mailing charge. To obtain a copy please complete the manual request form giving full details of the instrument for which the manual is required.

Approved Equipment

All equipment supplied by Wayne Kerr Electronics Ltd is only intended to be used with approved accessories or auxiliary instruments. Product performance, calibration and reliability can only be assured where recommended external equipment is used. Any damage to products caused by the use of unapproved equipment will invalidate any new product or service guarantee.

For a list of approved accessories and auxiliary instruments refer to the Accessories page or product data sheet.

Service and Repair

In the event of difficulty, or apparent circuit malfunction, it is advisable to contact the service department or your local sales engineer or agent for advice before attempting repairs.

For repairs and recalibration it is recommended that the complete instrument be returned to one of the following service centres.

When returning the instrument please ensure adequate care is taken with packing and arrange insurance cover against transit damage or loss. If possible re-use the original packaging.

HQ - U.K. Service Center
  • +44 (0)1243 846555
  • +44 (0)1243 846551
  • Unit 1A, Durban Road, Bognor Regis, West Sussex, PO22 9QT, UK
  • Service
U.S.A. Service Center
  • +1 800 933 9319
  • +1 781 933 9523
  • 165L New Boston Street, Woburn, MA 01801-6201, USA
  • Service
Europe - Germany Service Center
  • +49 (0) 2371 / 7799280
  • +49 (0) 2371 / 7799282
  • Im Kurzen Busch 19, 58640 Iserlohn
  • Service
Japan Service Center
  • +81 (3)3279 - 0771
  • +81 (3)5205 - 2030
  • Electronics Division, 1-6, Yaesu 1-chome, Chuo-Ku, Tokyo 103-8284
  • Service
Taiwan Service Center
  • +886-2-2915-8990
  • +886-2-2915-5775
  • No.21, Ln. 228, Sec. 2, Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C.)
  • Service
Korea Service Center
  • +82-2-543-7773
  • +82-2-543-7040
  • #506, Sharmant S B/D, 15-4, Jamwon-dong, Seocho-gu, Seoul, 137-902, Korea
  • Service
China - Shenzhen Service Center
  • +86 (755) 2652-3879
  • +86 (755) 2652-3875
  • Room 1409, Rongqun Building, Longguan East Road, Longhua, Baoan District, Shenzhen 518109
  • Service
China - Beijing Service Center
  • +86 010-61705792
  • +86 010-61705792
  • 北京市昌平區青年創業大廈B-1118
  • Service
Singapore Service Center
  • +65 97801181
  • +65 65848115
  • 1 Bukit Batok Crescent #03-62, WCEGA Plaza, Singapore 658064
  • Service
Danbridge Electronics Service Center
  • +45 44 95 55 22
  • Herlev Hovedgade 195, 1.tv, DK-2730 Herlev, Denmark
  • Service